My friend was very understanding, and said I could do it any way I wanted. This gave me a huge sense of hope for the company, to be honest. Basically, if something was overpriced or smelled horrible, I would share so. I never lied to my customers. During my first 30 days as a consultant, I actually did quite well.
Not bad eh? Basically how it worked, is you manipulated your order to use rewards to pay the difference. Pretty damn good deal for my customers, crappy deal for me. Here is where it turned a bit sour. In order to make the special work, I required 8 people to take the deal or 4 people taking 2 deals. I still made pretty darn good sales, though. I also had someone join my team at the very end of May. She saw a post, and reached out to me. She joined before I woke up the next morning.
Shoutout here, because she sure as hell rocked the shit out of her sales! At this point, I had no idea how to gain customers outside my personal Facebook, without cold messaging. I decided to use Facebook Marketplace. I was fast, and would get them up before anyone else but then people would just go to their regular consultants. So I started posting specials — those 12 Bar Specials, if you recall. I actually gained a LOT of new customers — most of which were one time only buyers, though.
I even managed to make a couple friends in the process. I started a Facebook page, and I have 22 likes after 7 months. Not really successful, if you ask me. It has been unpublished, so cannot be seen anymore.
I also had an Instagram page as well. When new products would come out, I would message previous customers but ONLY if I knew they might like it or had ordered similar before.
For example, my one friend likes the whiff boxes Scentsy mystery box , so I always shared the content once we knew what exactly it contained. If she said no, that was that. Oh boy, this next part is what everyone is waiting to read.. The nitty gritty. Well, I will try my best not to displease you, but I can pretty much guarantee that it is not as juicy as my Younique blog. Let me know what you thin k in the comments.
I think where it started to go wrong was with the specials, alone. I had many many people say they wanted spots in the 12 Bar Special, and then back out when it came time to pay, so then it would put everyone else behind while I tried to replace those people, or find a way to manipulate my cart.
Nothing pisses me off more. I had one woman, who I know spent hundreds a month on Scentsy, say she was going to buy me from me, almost from day one. Her rep went out of business and she knew me — her friend also became a customer of mine. She would say she wanted 2 or 3 spots and then never pay me. She would ignore my messages. I can give you the items for what they cost. The same goes for people who would send me money, place the order, and then ask for the money back.
Anyways, when you close out a qualifying order you earn free credit and then half priced items. Kind of a deal, I guess..
Excuse me? The other big problem I had were the other additional charges, like above with the rewards. In September, Scentsy decided to change the shipping cost tiers for orders. I maintained only TWO customers once that happened. They could have ordered from my website and pay the same amount for shipping, and it shows up at their front door.
However, having customers go through your website, well, always room for error, or mind changing. Which brings me to my next big hiccup. After purchasing the region 1 subscription, I sent my link to a friend in the USA, as well as her friend. Both were interested in items. I had to research the exchange rate and get them to send me the amount in Canadian through PayPal. It ended up costing me a significant amount of money to ship the items. I cancelled my region subscription, and closed to the doors to any non-local customers unless they wanted to drive and pick it up.
I required 48 hours from delivery to establish a delivery schedule, as I use public transportation and my bus line connects 3 major cities. OR you could pick up within an hour of me receiving the shipment. I had several people decide to change their minds after the order went through, that they wanted delivery.
Let me lay this out. I am in the city on the right, Cambridge, and most of the deliveries were in the middle city — Kitchener — or the one to the left — Waterloo — of the tri-cities. To get to Kitchener, it is minimum 45 minutes one way on the bus.. Waterloo is minimum 1. So, if I knew about deliveries, I would plan to spend the day in said city, running errands.
Towards the end of my journey, it became expected that I would deliver with no previous discussion, and that was starting to bother me.
My time is valuable too. I still have 3 customer orders sitting here from various different shipments in the last 6 months — one of which dating back to my second order, back in May I am not sure how to even get a hold of two of these people because I lost my original Facebook.
That was probably my huge turning point, when I stopped caring about sales. After posting my link several times, sharing with previous customers, etc during a flash sale, I lost my Facebook. I also had a disgruntled customer at this point.
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